Question 1

What is TLScare and who is it for?

Accepted Answer

TLScare is a care management platform built for small and growing UK domiciliary care agencies. It keeps your care plans, staff rotas, medication records and CQC evidence records in one place.

Question 2

How long does it take to get set up?

Accepted Answer

You can start as soon as you create your account, then add your clients and staff and set up your schedules. No technical knowledge is required. If you get stuck, email info@tlscare.com.

Question 3

Is there a free trial?

Accepted Answer

Yes. You can use TLScare free for 30 days without adding a card. We email you before it ends. If you don't subscribe, your account becomes read-only for two weeks and is then locked. We delete your data 90 days after your trial ends unless you subscribe. We only charge you after you add a card and subscribe.

Question 4

How much does TLScare cost?

Accepted Answer

£70 a month, including 10 staff. Then £1 a month for each extra staff member. Every account includes all features and a 30-day free trial, no card needed to start. Visit the Pricing page for a full breakdown.

Question 5

What should I know about TLScare and data protection?

Accepted Answer

You are responsible for how you use and protect the personal data of the people you support, and TLScare is a tool you use for that, not a guarantee of compliance. TLScare's ICO registration and Data Security and Protection Toolkit (DSPT) submission are not yet complete. Access inside TLScare is role-based, so you choose which of your team can use which features. For questions about how we process your data, email info@tlscare.com.

Question 6

Can carers use TLScare on their mobile phones?

Accepted Answer

Yes. TLScare works on mobile as well as desktop, so carers can view their shifts and client notes and record medication administration from their phone.

Question 7

Does TLScare help with CQC inspections?

Accepted Answer

TLScare keeps your care plans, risk assessments, medication records, staff records and visit records in one place, and you can use them as part of your evidence for CQC. CQC does not certify software, and using TLScare does not make a provider compliant. We have published which parts of CQC's draft framework our records help you evidence, and which they don't.

Question 8

Can I cancel at any time?

Accepted Answer

Yes. TLScare is a rolling monthly subscription with no long-term contracts, and you can cancel at any time.

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WHAT YOU PAY AFTER THE TRIAL

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